On this page
Own vans across London; pallet delivery across the UK, quoted at order. You can also collect from a branch free of charge. Made-to-measure glass is cut and toughened to order, so we show timing as two numbers: the working days to make your order, then the working days to deliver it. Ask us before you order if a date matters.
Who delivers my glass?
Own vans across London; pallet delivery across the UK, quoted at order. We deliver all over the UK, large panels included; very large panels may need a quoted delivery, and the checkout tells you when. Do not assume a pallet service includes carrying glass into a building. Our guide to delivery across the UK explains how this works by area.
How much does delivery cost?
We do not publish a delivery price list. Where checkout can price your postcode, it shows the delivery charge before you pay, and that is the charge we take. Where it cannot, checkout says: "Delivery: we'll confirm the cost and day by phone before we send it." We agree the cost and the day with you on that call, before anything leaves the workshop. If you want an idea of the cost before you order, ask us with your postcode and what you are buying.
Can I collect my order instead?
Yes. Collection from a branch is free. Choose "Collect from a branch (free)" at checkout and pick the branch, then wait for the email saying your order is ready before you travel. Opening hours and addresses are on our branches page. Read collecting from a branch for what to bring and how to carry glass safely.
If you are not sure your vehicle will take the size you ordered, ask us to deliver instead.
How long will my glass take?
The product page, the configurator, the basket and checkout show a line such as "Order today → dispatched [date], delivered approx [date]". The first date counts the working days to make your order. The second adds the working days to deliver it. Making time depends on what you order: toughening, large panels, and holes or cut-outs each add time.
- Weekends and bank holidays in England and Wales are not counted.
- Orders placed after our daily cut-off count from the next working day.
- Where the dates are marked "Indicative dates, confirmed at order", treat them as a guide until we confirm your order.
Unresolved drawings or product choices can hold up production. Read drawings and checks before approving manufacture. Unless we agree a different date with you, we deliver without undue delay and no later than 30 days after the contract is made. If a date is essential, such as a fitter booked, tell us before you order.
What should I tell you about heavy or large panels?
Use the glass weight calculator for an estimate. It does not assess a safe lift: whoever moves the glass must consider the task, load, route and people. See the HSE manual handling guidance.
If your order includes a glass panel over 2 metres on any side, or the glass weighs over 30 kg in total, checkout tells you before you pay that delivery is to the kerbside and that you need at least two people to carry it. Tell us about stairs, lifts, doorways, turns, parking and site rules in the delivery notes. Our guide to access and two-person lifts lists what to check, and a measuring visit can check access as well as the opening.
What should I check when my glass arrives?
Check every piece before you fit it:
- Look along each edge and corner for chips and cracks.
- Check the faces for scratches.
- Measure the piece against your order and drawing.
- Check any holes, notches or cut-outs are where the drawing shows them.
If anything is damaged, wrong or missing, report it through "Report damage or a problem" on your order tracking page, with photos if you can take them safely. Photos are not compulsory. Read checking your glass on arrival for the full checklist.
Where to go next
- Weigh your panel: glass weight calculator
- Delivery day: what to expect
- Reporting damage in transit
- Late delivery
Questions we get asked
Is collection free?
Yes. Collection from a branch is free. Wait for the ready email before you set off. Details are on our branches page.
Can you tell me the delivery cost before I order?
Checkout shows it where it can price your postcode. Otherwise we confirm the cost and the day by phone before we send your order. For an idea before you order, contact us with your postcode and what you need.
Can you deliver by a set date?
Ask us before you order. The dates on the product page and in the basket are worked out from our production and delivery days, and we will tell you honestly whether your date works.
Contact the team with your order reference and the step you need help with, or search all help topics.