Track your order
Your order's own page: where it is now, what happens next, your paperwork, and help from either branch.
Signed in already? Every order you have placed is listed in your account, with no reference needed.
Cannot find your reference? Call 020 7751 0011 and the team will look it up from your name or postcode.
Questions about your order
How long will my glass take?
Made-to-measure glass is cut and toughened to order, so the time depends on the piece. The workshop confirms it on your order. For a date before you order, ask us.
Can I collect my order?
Yes. Collection from our Fulham branch is free. Please ring before you set off. Our branches page has the address and opening hours.
How much is delivery?
Delivery for your area is confirmed when you order. Our own vans cover London, and delivery across the rest of the UK is quoted at order. See delivery, collection and lead times.
What if my glass arrives damaged?
Tell us straight away with photos, and do not fit damaged glass. See returns and damage.